Most existing UPGNet users were set up automatically. However, if you do not log in regularly or are a newer employee you may not have access. To see if you already exist:
If you have access to Navigator you can find your Delegated Admin by selecting “Find my Admin”:
The Delegated Admin has access to the permission groups and can update your User Account record. To review the different permission groups we recommend using the permission group matrix guide. You can locate this by:
Contact your Regional Account Manager, Factory Direct Branch, or Business Partner on how to get trained or assistance with learning the new tool. There are live webinars available, as well as job aides and training videos depending on your role.
Implement the proposed training schedule* , and emphasize that Distributors are responsible for training their Dealers.
Contact the Navigator Helpdesk with details including:
HVAC Navigator Helpdesk: email@example.com or 844-319-0726
The Delegated Admin has permission to update the email distribution lists on your user account. These distribution lists control the various email updates e.g. IT, Marketing, Product updates, as well the monthly Navigator Newsletters.
Your Business Partner will also cascade relevant Navigator updates.
Contact your Delegated Admin and Business Partner to modify your email preferences.
In addition to email updates, we recommend that you regularly check the Message Center on right-hand side of the Navigator landing page to remain current with key updates and the latest release notes .
View the Transition Dashboard * to learn the simplest paths to legacy applications.
Remain current with the latest Navigator release notes.